Support

Need help with Kestrel? Our team is here to assist you.

Email Support

Send us an email and we'll get back to you as soon as possible. Please include a description of your issue, any relevant error messages, and the steps to reproduce the problem.

support@smartbenchsoftware.com

Documentation

Browse the Kestrel documentation for guides, FAQs, and step-by-step instructions to help you get the most out of the platform.

View Docs

Migration Consulting Package

Want a smoother migration experience? SmartBench Software offers a dedicated consulting package to help your team succeed from day one.

Implementation Assistance

Hands-on support setting up Kestrel, configuring your environment, and getting your first migrations running successfully.

Training

Tailored training sessions for your team covering the full Kestrel workflow — from file preparation to reviewing migrated data in Onshape.

Migration Strategy Consulting

Work directly with our experts to build a migration plan tailored to your data, workflows, and business requirements.

Enquire About Consulting

Tips for a faster response

  • Include your account email address in the support request.
  • Describe the steps you took before the issue occurred.
  • Attach any relevant screenshots or error messages.